How to register your remortgage portal account
Follow the steps below to register your remortgage portal account. If you need help registering your account, you can call us on the number provided in our email. We’re here to help.
Step 1
We’ll send a Portal Registration Email to the email address you provided to your new lender. This email contains a ‘Register my account’ button and link, click on this to start the registration process.
Step 2
You will be directed to the Activate page, where you need to enter the email address and mobile number you provided to your new lender.
When you click ‘Submit’ you’ll be sent an email with instructions on how to complete your remortgage portal account registration.
Step 3
Open our email titled ACTION REQUIRED - Your Remortgage Portal Account Registration and click the ‘Verify Email’ button. You will be directed to the Activate page.
Enter the 6 digit security code sent to your mobile and choose a password (your password must be at least 10 characters long and contains a mix of numbers, uppercase and lowercase letters)
Did you know?
Once complete click ‘Activate Account’.
Step 4
Great! Your account has been registered. Click ‘Continue’ to proceed.
When you click continue you’ll be asked to confirm your security questions and answers which will be needed if you call us to discuss your case.
Important
Important next steps…
So that we can start work on the legal aspects of your remortgage, we need your Authority to Proceed. You can give this by reading the statements on the ‘Authority to Proceed’ page and ticking the box at the bottom of the page.
Remortgaging with someone else?
If you are taking out the mortgage with other person(s) they must also provide their Authority to Proceed. We’ll send them an email with instructions on how to do this. Please ask them to look out for this email and respond to it as soon as possible to avoid delays.
Provide important information with ease
Once we have your Authority to Proceed, we will ask you to check your personal details and if you are taking out the mortgage with another person(s) you need to check / provide their details too.
We will also ask you about the property you are remortgaging and other important questions. If you have this information to hand, great. If not, don’t worry, the guidance on the portal explains what we need and next steps.